Conditions of Sale

1. All our invoices are payable in cash at the head office. 
2. An invoice that is not paid in full by the due date will automatically and without notice of default produce interest from that due date. If the due date is not specified on the invoice, it is 15 days maximum. 
3. Any amount not paid on the due date without a valid reason will be increased by 12% with a minimum of $125.00, even in the case of payment delays. Any amount and interest not paid 60 days after the end of the due date will be automatically increased by 10% per month.
4. GoShop remains the owner of the delivered products until full payment is received. In case of delay in payment we reserve the right to take back the goods without prior notice and with exclusion of any claim for compensation by the buyer. 
5. Prices are based on the cost of labour and materials at the time of their establishment. In the event of changes to this level, the prices will be adapted in an equivalent manner. ALL PRICES ARE EXCLUSIVE OF VAT. 
6. In case of cancellation of an order, the buyer will be liable to pay a compensation of 40% of the order value, provided that the damage to the company is not higher. 
7. Each start or renewal of conditions will always be established by mutual agreement. Delivery times will be counted in working days and determined approximately, always under reserve. A delay in delivery can never be a reason for order cancellation or compensation. 
8. All goods are received in our warehouse. All transport damages are at the buyer's risk, even in case of free delivery. 
9. In case of bankruptcy, any legal change or financial impossibility of the buyer, we reserve the right to immediately terminate the contract without any compensation from us. 
10. Any dispute regarding an invoice must be admissible and must be submitted to us in writing within 8 calendar days from the date of the invoice. 
11. All disputes are under the exclusive jurisdiction of the courts of the city of Goma. The DR-Congolese law is applicable.
12. Our standard warranty is 12 months for a new product starting on the date of invoice. For more information please refer to our warranty conditions.
13. All GoShop product warranties are ONLY applicable if:
    - GoShop is the installer;
    - The products all come from GoShop.
    - If any of these conditions are missing, the warranties are not valid! See below the full Warranty conditions
    
14. In case your exemption is not taken into consideration by the DGI, your organisation will be responsible for the VAT and any penalties.

Limited-Time Promotional Offers ("Flash Offers")

1. — Definition. GoShop Energy may from time to time run limited-duration promotional offers, referred to as "Flash Offers", covering one or more specified products or packages. Each Flash Offer is governed by these general terms and conditions, together with any specific conditions stated on the communication material for the offer concerned.
2. — Duration. Each Flash Offer is valid from [start date] to [end date] inclusive, or until the stock allocated to the offer is exhausted, whichever occurs first. The applicable dates are those stated on the communication material for the offer concerned.
3. — Products and stock covered. A Flash Offer applies exclusively to the references and quantities expressly designated. It does not apply to other catalogue products, to orders already being processed, or to quotations issued before the start date.
4. — Price. The promotional price excludes delivery, installation and commissioning, unless otherwise stated on the offer material. Any crossed-out reference price corresponds to the selling price applied by GoShop Energy before the offer.
5. — Limit per customer. Unless otherwise stated, a Flash Offer is limited to one (1) unit of the product concerned per end customer, identified by telephone number and, where applicable, by company name. GoShop Energy reserves the right to refuse or cancel any order exceeding this limit, or where the circumstances as a whole indicate that the limit is being circumvented.
6. — Business customers and resellers. Flash Offers are reserved for end customers. They do not apply to resellers, distributors, installers or trade buyers, who benefit from dedicated commercial terms available on request.
7. — No combination with other offers. The promotional price cannot be combined with any other discount, offer, promotional code, commercial benefit or negotiated terms, whether current or future.
8. — Promotional code. Where the offer is subject to the communication of a code, the customer must provide that code at the time of first contact or of the order. No code may be applied after the order has been confirmed.
9. — Order confirmation. An order is deemed confirmed upon receipt of payment or of the agreed deposit, subject to the stock allocated to the offer. Providing a code, requesting a reservation or engaging in prior discussions does not reserve the product and does not guarantee its availability at the promotional price.
10. — No retroactive effect. The promotional price does not apply to orders confirmed before the start date of the offer. No refund, credit note or price-difference compensation may be claimed on this basis.
11. — Amendment and withdrawal. GoShop Energy reserves the right to amend, suspend, extend or withdraw a Flash Offer at any time and without notice. Orders confirmed before any such change will be honoured on the terms applicable on the date of their confirmation.
12. — Warranty and after-sales service. Products sold under a Flash Offer carry the same warranties, the same after-sales service and the same return conditions as products sold at the standard price, in accordance with article Warranty.
13. — Manifest error. In the event of a manifest error in the price or specifications shown on any communication material, GoShop Energy may cancel the order concerned and will refund in full any amounts already paid.

Bank Accounts

Bank and exchange charges to be paid by the customer.

Warranty

Conditions

All GoShop warranties are ONLY applicable if:

• GoShop is the installer;
• The products all come from GoShop;
• The serial Number of the product is still readable and matches with the one delivered;
  
• The validity of the guarantee is not exceeded.

How to claim warranty?

1. Contact our after sales services: 
2. 1. sav@goshop.cd
   2. online form
   3. via phone
3. During this first contact, our team will try to diagnostic the issue remotely.
4. We'll ask you to send the product back to one of our shop to a more in-depth diagnostic. If it's a larger installation, one of our technician will come on site.
5. Based on the final diagnostic of our technician, and if the warranty conditions are applicable (confirmed with the manufacturer), we'll either repair or replace the product. If the same product isn't currently available, we'll replace it with an equivalent product.
6. Note that the shipment of the product to our shop and to your site, and the mission expenses of the technician are at customer's expense.